Palermo Airport Facilities

Palermo Airport is one of the busiest airports in Italy and is ranked Seventh in terms of passenger traffic. The passenger traffic keeps on increasing each year and this has necessitated the introduction of various facilities in order to cater for the various needs of the passengers.

Some of the facilities found at the airport include:

Lost & Found Services

If you happen to lose something while at Palermo Airport, the Lost & Found service is there to assist. Located conveniently within the terminal, this service helps passengers retrieve items that they may have misplaced or left behind during their travel.

To report a lost item, you can visit the Lost & Found office in person or fill out a detailed form available on the airport’s official website. Items commonly reported lost include baggage, electronics, and personal belongings. The service efficiently records details and coordinates with airport personnel to ensure a swift recovery of lost items, providing relief and support to travelers in distress.

Fast Track Services

Fast Track at Palermo Airport offers travelers a smoother and quicker way to navigate through airport security, especially beneficial during peak travel times. This service is designed to minimize waiting times and enhance passenger convenience, allowing more time for relaxation and enjoyment of airport amenities before departure.

Benefit	Description
Reduced Waiting Time	Significantly cuts down on time spent in security lines.
Convenience	Ideal for travelers with tight schedules or those travelling with small children or special needs.
Stress Reduction	Reduces the anxiety associated with long lines and rushing to the gate.
Enhanced Experience	Allows more leisure time for shopping, dining, or relaxing in lounges before the flight.

To access Fast Track, passengers can either pre-book the service online through the airport’s website or purchase access at designated kiosks within the airport. The service is available to all passengers regardless of airline or class of service, subject to a fee.

Pharmacy

For travelers in need of medical supplies or advice, the pharmacy at Palermo Airport offers a convenient solution. Located centrally within the airport terminal, the pharmacy is easily accessible for both departing and arriving passengers. It provides a range of over-the-counter medications, travel essentials, and first aid supplies.

Additionally, professional pharmacists are available to assist with health-related inquiries and can advise on suitable treatments for common travel-related ailments like motion sickness or sunburn. The airport pharmacy ensures that passengers can access essential health care products and professional advice, contributing to a safer and more comfortable travel experience.

Ticket Office

The Ticket Office at Palermo Airport serves as a crucial point for passengers looking to make last-minute travel changes or secure tickets for upcoming journeys. Situated within the main terminal area, the office provides services such as flight bookings, ticket changes, and upgrades. Passengers can also inquire about flight schedules, seat availability, and special offers.

The Ticket Office is staffed by knowledgeable representatives who can assist with various travel-related needs, including group bookings and resolving travel issues. This service is particularly valuable for passengers who prefer face-to-face interaction when managing their travel plans, offering personalized service that enhances the overall airport experience.

Internet and Wi-Fi Access

Palermo Airport provides free Wi-Fi to all passengers, allowing them to stay connected and entertained throughout their time at the airport. Here is how you can connect to the airport Wi-Fi:

Turn on your device’s Wi-Fi: Ensure your device’s Wi-Fi is enabled.
Select the network: Choose the Wi-Fi network named “PMO Free Wi-Fi” from the list of available networks.
Open a browser: Launch your web browser; it should redirect you to the Wi-Fi login page.
Accept the terms and conditions: Read and accept the terms and conditions to proceed.
Connect and browse: Once connected, you can start browsing or check your emails.

This free service allows passengers to browse the internet without time restrictions, providing a convenient way to pass the time, catch up on work, or stay connected with friends and family while waiting for their flight.

Lost Property

If you lose personal belongings at Palermo Airport, there is a structured process for reporting and retrieving lost property. Follow these steps to report and possibly retrieve your lost items:

Report the item: As soon as you realize an item is missing, report it to the Lost Property office located within the airport terminal. You can also fill out a lost item report form on the airport’s website if you are no longer at the airport.
Provide a detailed description: Give a detailed description of the lost item, including color, brand, size, and any distinctive features. If applicable, provide the date, time, and location where the item was last seen.
Show identification: Provide valid identification to verify your ownership of the item when reporting it in person.
Leave contact information: Ensure you leave accurate contact information so the airport staff can reach you if your item is found.
Follow up: Check back regularly with the Lost Property office. If you’ve filled out an online form, monitor your email for any notifications regarding your item.

The Lost Property office makes every effort to match found items with their rightful owners and will retain items for a period of time, allowing passengers to claim their belongings.

First Aid Facility

For medical emergencies or health concerns while at Palermo Airport, the First Aid Facility is equipped to provide immediate assistance. It is staffed by trained medical professionals capable of handling a range of medical issues from minor ailments to more urgent health concerns. Here is how you can access these services:

Locate the First Aid Facility: The First Aid station is prominently located within the airport premises, with signs directing you to its location.
Request assistance: Upon arrival, inform the staff of your condition so they can assess and provide the appropriate care.
Emergency services: In case of severe emergencies, the First Aid Facility is also equipped to coordinate with local hospitals and arrange for ambulance services if required.

The facility operates round the clock, ensuring that medical help is always available to passengers and staff at the airport.

Charging Stations

Keeping devices charged and ready is essential for today’s travelers. Palermo Airport offers conveniently located charging stations to help passengers stay powered up. Here’s how you can use these facilities:

Locate a Charging Station: Look for charging station signs throughout the airport terminals. These are typically located in seating areas near gates and lounges.
Choose your spot: Once you find a charging station, choose an open spot. Some stations may offer traditional AC outlets, while others provide USB ports.
Plug in and charge: Connect your device using your charger or a USB cable. Be sure to stay nearby to keep an eye on your belongings while charging.
Duration: You can charge your device as needed. There are no time limits, allowing you to fully charge your device while waiting for your flight.

These stations are designed to accommodate a wide range of electronic devices, ensuring that passengers can easily charge their smartphones, tablets, laptops, and other electronic devices, enhancing the travel experience by keeping you connected and entertained.

Banking Services

Palermo Airport offers comprehensive banking services to meet the financial needs of all travelers. Whether you need to withdraw cash, exchange currency, or manage other banking transactions, the airport provides accessible options:

ATMs: Multiple ATMs are available throughout the airport, offering services 24/7 for cash withdrawals from a range of major banks and financial institutions.
Currency Exchange: For international travelers, currency exchange counters are available where you can buy or sell a wide array of foreign currencies.
Banking Assistance: Some banking services also offer limited financial advising, such as setting up travel checks or dealing with travel-related financial issues.

These services ensure that financial transactions are seamless and secure, helping travelers manage their finances conveniently while abroad.

Shops and restaurants

Palermo Airport has a limited shopping area on the second level of the terminal, you can also find a self-service restaurant as well as bars.

Information

In the Arrivals Hall there is a service kiosk for general airport and flight information as well as hotel reservations.

Business

On the first level of the terminal there are two VIP lounges, one for Alitalia passengers and one for passengers of other airline companies (tel: +39(0)917 020 629).

Disabled facilities

Palermo airport is very accessible for wheelchair users and there are adapted elevators and restrooms. The Sala Amica Lounge (tel: +39 0 917 020 630) has special services for the disabled.

Conclusion

Palermo Airport strives to provide an array of high-quality services designed to enhance the travel experience for all passengers. From efficient lost and found services to comprehensive medical aid, connectivity solutions, and financial assistance, the airport is equipped to address the diverse needs of its travelers.

Whether you are beginning a vacation, traveling for business, or returning home, Palermo Airport’s facilities and services are designed to make your journey smoother and more enjoyable. For any additional information or specific inquiries, passengers are encouraged to visit the airport’s official website or contact the customer service desk directly. Remember, Palermo Airport is more than just a travel hub; it’s a place where every journey gets a promising start.